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Effective 3/5/08
My Oodles for Doodles Store will accept returns on many of our items we sell as long as the item is in Brand New and Re-Saleable condition. We will also accept return items if the incorrect item is shipped or the item shipped is defective. Before completing your purchase online, please ensure that your order information is complete and correct. Also, review your order confirmation carefully to make sure that it accurately reflects your intended purchase. If there is obvious damage to a shipped package, DO NOT SIGN FOR THE PACKAGE. We do not provide refunds for items damaged during shipping.
Please note: For security reasons, we cannot process requests or accept communications from any person or email address other than the ones that made the initial order.
Order Confirmation
Order Confirmations are sent via email once your order is completed in our system. Be aware that some email applications will initially place this confirmation in your junk mail folder. If this occurs, please add our email address to your safe list. If you do not receive a confirmation within 24 hours, please contact us. Please include your name and order number. (Click Here!)
We recommend that you review this confirmation notice to ensure the order is complete and correct.
Shipping Confirmation
Shipping Confirmations are sent via email once your order ships. Your tracking information from UPS or USPS will be included in this note. If you do not receive a confirmation within 48 hours, please contact us. Please include your name and order number. (Click Here!)
Order Cancellations
Our goal is to process all orders within 24 hours. If you send an email to cancel an order within the first 24 hours after placing an order, we will attempt to process this request. However, there is no guarantee that we can cancel an order that is currently being processed. We cannot process requests received after the first 24 hours. If you want to cancel an order, please contact us. Please include your name and order number. (Click Here!)
Please note: Your card or PayPal account may be charged. We will attempt to remove this charge or credit your account as soon as possible. However, there may be some delay as this transaction is processed.
Backordered, Discontinued or Out of Stock Items
Our goal is to keep our website up-to-date and accurate regarding inventory and product availability. However, we may not always receive immediate notification from the manufacturer. If you order a backordered, discontinued or out of stock item before we can update the status of the item on our website, we will notify you via email. All discontinued items will be cancelled from your order. If you want to cancel an item from your order that is backordered or out of stock, please contact us. Please include your name, order number and the name of the item. (Click Here!)
Please note: If your cancellation of a backordered or out of stock item is received after sending a shipping confirmation, it must be treated as a return.
Please note: Your card or PayPal account may be charged. We will attempt to remove this charge or credit your account as soon as possible. However, there may be some delay as this transaction is processed.
Returns
My Oodles for Doodles Store will accept returns on many of our items we sell as long as the item is in Brand New and Re-Saleable condition. Please see the list of non-returnable items. We will also accept return items if the incorrect item is shipped or the item shipped is defective. These items must be returned in accordance to our return process.
Non-Returnable Items
My Oodles for Doodles Store cannot accept returns on the following items.
Please make a visual inspection of all beds, bedding, throws, pillows, carriers, crates & clothing. Items that have come into contact with your pet are considered used and cannot be returned. If you have a question about fit for your specific pet, please contact us. Please include your name, the name of the item and your question or concern. We will attempt to provide you with appropriate manufacturer recommendations to help you make an informed decision. (Click Here!)
Please note: We reserve the right not to accept any return if we believe that the item is not in Brand New or Re-Saleable condition or if the circumstances do not warrant a return.
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